FAQ page is designed to help you find answers to some of the most common questions about eHealthDoc’s services, how to use them, and what to expect. If your question isn’t answered here, please don’t hesitate to
eHealthdoc provides telehealth services including general consultations, specialist referrals, prescriptions and medication management, mental health support, and diagnostic test referrals. For a detailed list of services, please Contact us
Signing up is easy! Visit our website, click on the “Sign Up” button, and fill in the required information. Once registered, you can book your first consultation. For assistance, please Contact us
Our telehealth services are available 24/7, ensuring you have access to healthcare whenever you need it. For customer support hours, please Contact us
Log in to your account, select the service you need, choose a healthcare provider (if applicable), and pick a time that suits you. You’ll receive a confirmation email with all the details. For more info, please Contact us
During a consultation, you’ll discuss your health concerns with a healthcare provider via video call. They’ll assess your condition, provide advice, and may prescribe medication or refer you to a specialist if needed.
We offer a variety of consultations including general health checks, mental health support, chronic disease management, and consultations for specific symptoms or conditions. For a full list, please Contact us
Prescriptions are issued at the discretion of our healthcare providers based on your consultation. All prescriptions comply with Australian healthcare regulations.
Our providers can prescribe a wide range of medications for various conditions, excluding Schedule 8 controlled drugs. For specific inquiries, please Contact us
Prescriptions can be sent directly to a pharmacy of your choice for pickup, or you may opt for home delivery through participating online pharmacies.
If you experience technical difficulties, please check your internet connection and browser settings first. For further assistance, contact our technical support team at [insert contact info].
You’ll need a stable internet connection, a webcam, and a microphone. Most modern smartphones, tablets, or computers are suitable for telehealth calls.
We recommend testing your device using our pre-consultation test link [insert link], which checks your internet speed, camera, and microphone.
We use end-to-end encryption and comply with Australian privacy laws to ensure your information is secure. For more details, please Contact us
Our platform employs the latest security technologies, including SSL encryption, secure data storage, and regular security audits to protect your data.
Confidentiality is paramount. Our staff are trained in data privacy, and we adhere to strict protocols to ensure your information is shared only with your consent.
Consultation costs vary by service. We accept major credit/debit cards and offer direct billing for eligible insurance claims. For pricing details, please Contact us
Many insurance plans cover telehealth services. We recommend checking with your insurer for specific coverage details.
If you’re not satisfied with our service, please contact us within [insert time frame] for a review of your case and potential refund. For more information, please Contact us
Following your consultation, if a specialist’s care is needed, your healthcare provider can issue an electronic referral directly.
We can refer you to a wide range of specialists, including cardiologists, orthopedists, psychologists, and more.
You’ll receive instructions on how to book your specialist appointment. We also facilitate the transfer of relevant health records with your consent.
Your health records are accessible through your secure patient portal. For access issues, please Contact us
You can update your information directly in your patient portal or contact our support team for assistance at Contact us
Yes, with your consent, we can securely share your health records with your GP to ensure coordinated care.
