We recognize the importance of safeguarding your personal information. This Privacy Policy outlines our dedication to the protection of personal information that we receive, whether collected in person or via our services, website, and telehealth introduction platform. In this policy, ‘we’, ‘us’, or ‘our’ refers to Shifa Medical Pty LTD.
Personal information
We may collect the following types of personal information about you:
As a patient:
- Your full name;
- Your birth date;
- Your contact details, such as your email address, mailing address, street address, and phone number;
- Your payment details via our third-party payment processor (such as credit card information);
- Any sensitive information as outlined below;
- Photographs for your profile;
- Your preferences and opinions;
- Contact details for your general practitioner;
- Responses and data you provide in patient surveys;
- Records of medications you have requested or received, as well as other services or assistance you’ve sought from us, including our responses;
- Details of the consultations you have booked or received, alongside any additional services or support we have provided or you have inquired about, including our responses; and
- Any other personal information that we have requested from you or that you or a third party have provided to us.”
As a User of Our Services:
- Details about your browser session, geographical location, device, and network information, including statistics on page views, sessions, sources of user acquisition, search queries, and browsing activities;
- Information regarding your interaction with our Services, such as cookie usage, your communications with our online platforms, your browser type, your operating system, and the domain name of your internet service provider;
- Additional personal information that you provide, either directly or indirectly, through your engagement with our Services, related apps, social media platforms, and/or accounts that allow us to gather information; and
- Any other personal details related to your use of our Services that we have asked for, or that you or a third party have provided.
We may obtain this personal information either directly from you or through third parties.
How We Handle Personal Information That Is Also Considered Sensitive
Sensitive information, which is a specific category of personal information, is afforded more protection under the Australian Privacy Principles. This includes data about your racial or ethnic origins, political opinions, religious beliefs, membership in professional or trade associations, sexual preferences or practices, criminal record, health information, or biometric data.
The types of sensitive information we collect may include:
As a Patient: Health-related details such as your prescriptions, imaging results, test outcomes, and clinical notes from your doctor.
As a Doctor: Information pertaining to your criminal record and checks related to working with children.
We commit to not collecting your sensitive information without your explicit consent unless it is required or permitted by law.
With your consent, we will use and disclose your sensitive information solely for the main reason it was gathered and for other directly related purposes, such as:
- To engage third parties that help us deliver our Services (e.g., data hosting providers);
- To enable doctors to conduct telehealth consultations or fulfill medication prescriptions for you, as a patient;
- To communicate relevant information to your general practitioner or other health professionals, as needed;
- To evaluate the qualifications of doctors or pharmacists wishing to join our platform; and
- To refer you to other medical or health service providers when it is not practical to seek your consent beforehand.
Sensitive information might also be used or disclosed if legally allowed, required, or authorized.
Collection and Use of Personal Information
We may collect, hold, use, and disclose personal information for these purposes:
- To enable your access and use of our Services, including related applications;
- To allow doctors to provide their services to you, including telehealth consultations or medication fulfillment;
- To assess applications from doctors wishing to join our platform;
- To communicate with you regarding our Services;
- For internal record-keeping, administrative, invoicing, and billing purposes;
- For analytics, market research, and business development to enhance our Services and related applications;
- To provide you with additional benefits;
- For marketing and advertising purposes, including sending promotional information about our products, services, and third-party offers we think you might find interesting; and
- To fulfill our legal responsibilities and settle any disputes that may arise.
Disclosure of Personal Information to Third Parties
We may share your personal information with:
- Doctors, as necessary for them to deliver services to you, such as conducting telehealth consultations or processing medication orders;
- Third-party service providers to facilitate their services to us, which may include IT support, data storage, web hosting, debt collection, maintenance, marketing, professional advice, and payment processing;
- Patients, in the case of doctors, to facilitate the use of our Services;
- Our employees, contractors, and related entities;
- Our business partners or potential agents;
- Sponsors or promoters of any promotions or benefits we offer;
- Any party involved in a transfer of our assets or business for those purposes;
- Credit agencies, courts, or regulatory bodies if there is a failure to pay for services rendered;
- Legal and regulatory authorities for the purposes of legal proceedings, establishing, exercising, or defending our legal rights;
- Data analytics providers or other third parties for data processing needs, which may involve storage outside of Australia;
- Health professionals or regulatory bodies where it is not feasible to get your consent and where disclosure is deemed necessary to mitigate a serious threat to health or safety; and
- Other third parties where the law allows or requires it.
Overseas Disclosures: We may transfer personal information to overseas locations. Be aware that these countries may not have the same data protection laws as Australia. When transferring personal information internationally, we comply with legal requirements.
Your Rights and Controlling Your Personal Information
Your Choices: Read this policy carefully. By providing personal information to us, you agree to us handling it in line with this policy. You can choose not to provide personal information, but it might affect your use of our Services.
Third-Party Information: If we receive your personal information from a third party, we will protect it as per this policy. If you are providing someone else’s information, ensure you have their permission.
Anonymity: Where possible, you can interact with us anonymously or using a pseudonym.
Opt-out: You can withdraw consent for direct marketing at any time by contacting us or using the opt-out options provided in communications.
Access and Correction: You can request access to or correction of your personal information. We may charge a fee for providing access.
Complaints: If you have a complaint about our handling of your personal information, please contact us. We will review your complaint and respond within one month. You may also escalate complaints to the appropriate authority.
Storage and security
We are dedicated to keeping your personal information safe. We employ physical, electronic, and managerial safeguards to protect your data from misuse, interference, and unauthorized access or disclosure. Occasionally, we may need to verify your identity before sharing personal information with you.
Online Security: Please note that no data transmission over the internet is completely secure. While we strive to protect your data, we cannot ensure or warrant the security of any information you transmit to us.
Data Breach: If there is unauthorized access or loss of personal information, we will initiate our breach response plan and take steps to mitigate any harm. If necessary, we will notify you and the relevant authorities in accordance with legal requirements.
Cookies and Web Beacons
We occasionally utilize cookies in our online Services. Cookies are small text files that your browser stores to remember your preferences. By themselves, cookies do not reveal your email address or other personal identifiers. However, they enable third parties like Google and Facebook to display our ads on your social media and online feeds as part of our retargeting campaigns. If you provide personal information to our online services, it may be associated with the data held in the cookie.
You have the option to block cookies by adjusting your browser settings to refuse all or some cookies. Please be aware that if you block all cookies, including essential ones, you might not be able to access full functionality of our online Services.
We also occasionally use web beacons in our online Services. Web beacons, or Clear GIFs, are tiny pieces of code placed on a web page to track behavior and gather data about how you interact with the page. For instance, web beacons can track how many people visit a page or they can be used to deliver a cookie to the browser of a visitor.
Links to Other Websites
Our Services may contain links to external websites. We do not control these external websites and are not responsible for the protection of any personal information you provide while visiting them. These external sites are not covered by this Privacy Policy.
Amendments
Contact Information
For any questions or notices, please contact our privacy officer at:
Shifa Medical PTY Ltd, 57 Congdon Avenue, Beeliar, Western Australia, 6164, Australia.
Email: support@eHealthdoc.com.au